All withdrawals are pending for 2 calendar days. In this time our verifications team will review the pending withdrawal. Once the pending withdrawal is processed and shows as complete you will receive the funds within 2-5 working days.
Below is a table that illustrates an idea of when you would receive a withdrawal depending on the day of the week it is requested.
|Day requested||Day completed||Earliest estimated day of receipt||Latest estimated day of receipt|
|Monday||Wednesday||Next Monday||Next Wednesday|
|Tuesday||Thursday||Next Tuesday||Next Thursday|
|Wednesday||Friday||Next Wednesday||Next Friday|
|Thursday||Saturday||Next Wednesday||Next Friday|
|Friday||Sunday||Next Wednesday||Next Friday|
The above table is a guide only. There may be other factors outside of our control that means a withdrawal takes slightly longer to process. For example, bank holidays may add another day to the timetable.
Verifying your account
We may have asked you to verify your identity before a withdrawal is processed. We will have contacted you by email if this is the case. Find out more about how to verify your account by selecting the live chat link below.
If you have any further questions do not hesitate to contact us by emailing firstname.lastname@example.org